Customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
1. Eligibility for Return
Returns are only accepted if:
-
The product delivered is damaged, defective, or incorrect.
-
The return request is made within 30 days of delivery.
-
The product remains unused, unwashed, and in original packaging.
2. Non-Returnable Items
We do not accept returns or exchanges for:
-
Change of mind
-
Slight color variation due to lighting or screen display
-
Fabric texture expectations
-
Used or washed products
3. Return Process
To request a return:
-
Contact us via WhatsApp or email with order details and product images.
-
Our team will review the request.
-
If approved, return instructions will be provided.
4. Refund Policy
-
Refunds are only processed for approved return claims.
-
Refunds may be issued through bank transfer, wallet transfer, or store credit.
-
Delivery charges are non-refundable unless the mistake is from our side.
5. Exchange Policy
Subject to stock availability, defective or incorrect items may be exchanged instead of refunded.
6. Contact Us
📧 Email: hello@thetajfabrics.com
📞 Phone: +92 322 3233568